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Returns

 

 Thanks for shopping at Elka Swim

If you are not entirely satisfied with your purchase, we're here to help.

 

Please note: Items purchased on sale or won in a competition cannot be returned for a refund - sale items also include any items purchased with a promotional discount code (this does not include your sign-up discount code).

 

Returns/ Exchanges

You have 30 calendar days to return or exchange an item from the date you received it.

To be eligible for a return or an exchange, your item must be in the same condition that you received it. This means your item must be unworn, unwashed, undamaged, unused, have no make-up or fake tan, have all original tags still attached & be in original packaging

 

 Your item needs to have the return/ exchange form with it when sent back.

 

Download form here.

 

 

Refunds

Once we receive your item, we will notify you on the status of your refund/ exchange after inspecting it.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). This will be done within 7 business days.

 

If you are exchanging an item, we will notify you if we don't have your new item in stock & will issue you a full refund of the the item, if it is in stock we will ship it to you free of charge.

 

Shipping

You will be responsible for paying for your own shipping costs for returning or exchanging your item.

 

Shipping costs are non-refundable.

 

Contact Us

If you have any questions on how to return/ exchange your item to us, please contact us at contact@elkaswim.com

 

 

    RETURN ADDRESS:

    Elka Swim
    10 Woodlands Drive
    Rochedale South, QLD 4123

     

    Cancelled ORDERS

    • Orders can only be cancelled if it has not been processed. Cancelled orders will be issued a refund. If you wish to cancel only one item out of your order and have the rest shipped, a refund will be granted for the cost of that item.

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